Last updated: January 2026

Welcome to Ramina Creatives (“we”, “us”, “our”). These Terms and Conditions govern your use of our website www.raminacreatives.co.za and all services, products, and transactions provided by Ramina Creatives. By accessing our website, requesting a quote, placing an order, or engaging our services, you agree to be bound by these Terms and Conditions.

If you do not agree with any part of these Terms, please do not use our website or services.

1. About Ramina Creatives

Ramina Creatives is a creative services company specialising in corporate gifting, branded merchandise, custom projects, and event experiences. We offer end-to-end solutions from concept development and sourcing to branding, packaging, and delivery.

2. Use of the Website

• You may use this website for lawful purposes only.

• You agree not to misuse the website or attempt to gain unauthorised access to any part of it.

• All content on this website is provided for general information purposes and may be updated or changed without notice.

3. Quotes and Pricing

• All quotes provided by Ramina Creatives are valid for a limited period, as stated on the quotation.

• Prices are subject to change due to supplier costs, availability, currency fluctuations, or changes in scope.

• A quote becomes binding only once accepted in writing and, where applicable, a deposit has been paid.

• Unless otherwise stated, prices exclude VAT, delivery, and any additional customisation costs.

4. Orders and Acceptance

• Orders are confirmed only after written approval of the final quotation, artwork, specifications, and payment terms.

• Any changes requested after order confirmation may result in additional costs and revised timelines.

• We reserve the right to decline or cancel an order if requirements are unclear, materials are unavailable, or payment terms are not met.

5. Payments

• Payment terms will be specified on the invoice or quotation.

• Production may only commence once the required deposit or full payment has been received.

• Late payments may result in project delays or suspension of services.

• All payments made are subject to our Return & Refund Policy.

6. Artwork, Branding, and Approvals

• Clients are responsible for ensuring that all artwork, logos, text, and branding materials supplied are accurate and legally usable.

• Final artwork approval rests with the client. Once approved, Ramina Creatives is not liable for errors contained in the approved artwork.

• Colour variations may occur due to different printing methods, materials, or screens and are considered acceptable within industry standards.

7. Production and Lead Times

• Production timelines are estimates and may vary based on order size, customisation complexity, and supplier availability.

• Delays caused by late approvals, changes in scope, or force majeure events will not be the responsibility of Ramina Creatives.

• Urgent or expedited orders may attract additional fees.

8. Delivery and Risk

• Delivery timelines are estimates and not guaranteed.

• Risk of loss or damage passes to the client upon delivery.

• Ramina Creatives is not liable for delays caused by couriers, customs, strikes, or events beyond our control.

• Clients are responsible for providing accurate delivery details.

9. Returns, Refunds, and Defects

• Due to the customised nature of most products, returns are generally not accepted unless goods are defective or incorrect.

• Any claims for defects or errors must be reported within 7 days of delivery.

• Approved refunds or replacements will be handled in accordance with our Return & Refund Policy.

10. Intellectual Property

• All content on this website, including text, images, graphics, logos, and designs, is the intellectual property of Ramina Creatives unless otherwise stated.

• No content may be copied, reproduced, or distributed without prior written permission.

• Ramina Creatives retains the right to showcase completed projects for marketing and portfolio purposes unless otherwise agreed in writing.

11. Confidentiality

• Any confidential information shared by clients will be treated with reasonable care and used solely for project execution.

• We are not responsible for information disclosed publicly by the client.

12. Limitation of Liability

• Ramina Creatives shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or services.

• Our liability, where applicable, shall not exceed the total amount paid by the client for the specific service or product.

13. Warranties

• All services and products are provided “as is” and subject to industry-standard tolerances.

• We do not warrant uninterrupted or error-free use of the website.

14. Force Majeure

Ramina Creatives shall not be held liable for failure or delay in performance due to events beyond reasonable control, including but not limited to acts of God, supplier failures, strikes, pandemics, or government regulations.

15. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

16. Governing Law

These Terms and Conditions are governed by the laws of the Republic of South Africa. Any disputes shall be subject to the exclusive jurisdiction of South African courts.

17. Changes to These Terms

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be effective once posted on this page.

18. Contact Information

If you have any questions about these Terms and Conditions, please contact us via the details provided on our Contact Us page.

By using this website and our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.