Frequently Asked
Questions
Got questions? We’ve got answers! Explore our Frequently Asked Questions section to find quick solutions and helpful insights. At Ramina Creatives, we’re here to address your queries and ensure your gifting experience is seamless and enjoyable.
How to shop
No , We also accept orders placed via our WhatsApp line (0747571414) or email (orders@raminacreatives.co.za )
You will get a notification confirming that your order has been received and the next status will be “ processing “ once we start working on your order , and from there you will get notified once we have shipped the order
No , we prefer orders placed in writing via our online store, email or via our WhatsApp chat where we are able to see details of your requirements.
You are more than welcome to give us a call to enquire about anything in the business but order confirmations have to be in writing or through clearing a cart.
We recommend for customers to register an account on our site to have orders saved. If you shop as a guest the cart will clear if you didn’t complete your order
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Unfortunately, we do not allow walk-ins, but you can visit our online store: www.raminacreatives.co.za to see what we have to offer or drop us a text via whatsapp for images of our work. And if it’s bulk orders that require samples, we are more than happy to schedule a meeting for sample reviews.
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Order cancelations are only accepted within 24 hours of placing the order
If you wish to cancel your order within the accepted cancellation hours , you can drop us an email : orders@raminacreatives.co.za or chat to us via whatsapp 0747571414 and we will process a refund decuting 5% of your cost for bank and ecommerce charges incurred during your ordertent
Shipping and Delivery
1 -2 days from when the order gets collected from us by the courier company.
No, we only deliver on weekdays from 8:00 am to 5:00 pm, excluding holidays.
No, collections are only available at our offices under this address: 1 Frikkie Meyer Road, Pretoria West , 0800 – If you are unable to reach our offices , our delivery fees range from R100 door to door
We delivery Nationwide (South Africa) , as long as the location has an address and an area code , we can reach it
Our Delivery costs range from R100 depending on the size of the parcel and where it’s being delivered
Between 8am and 5pm Weekdays only , excluding holidays.
Once your parcel has been collected you can track your parcel Via this link https://portal.thecourierguy.co.za/track
We are unfortunately only in partnership with one Courier Company that collects all parcels directly from our office to delivery door to door and safely as per our agreement.
Yes , you can pick up your purchases at our office location: 1 Frikkie Meyer road, Pretoria West , 0800 ( 8am -4pm) weekdays only
We delivery Nationwide ( South Africa) , as long as the location has an address and an area code , we can reach it
Returns and Exchanges
We only offer returns on items purchased within 15 days of shipment of items. Products must be returned in their packaging and in stellar condition. All returns will be subjected to a 5 % of the cost return fee, which will be deducted from your refund. We reserve the right to refuse returns that do not meet the above mentioned standards.
We offer returns on items purchased through the ready to ship , non-branded items ONLY within 15 days of shipment of items. Product must be unused and in original packaging. Kindly drop us an email : orders@raminacreatives.co.za to lodge a return
Please check our return policy for further clarification
Our turnaround time is 3-4 days for completion of items that need personalization, ready to ship items take about 1-2 days to prepare depending on stock availability. There after , allow 1-2 days for courier to deliver
You can text or email us at 0747571414. A courier will be dispatched to pick up the order, or you can drop it off at our offices at this address. Kindly note that all returns will be subjected to a R50 return fee, which will be deducted from your refund.
We are really to hear that, email us at orders@raminacreatives.co.za orWhatsAppp us at 0747571414. Our team would like to know what the problem could be so we can fix it
For more info , refer to our return policy
You can contact us via text message on WhatsApp at 0747571414 or email, and we will arrange for a courier to pick up the order. After that, we’ll send you the accurate order.
If your order is damaged we will send you a new order.
Personalized items cannot be returned if not damaged. Items must be unused and still in their original packaging, kindly refer to our return and exchange policy for more info
Payments
We use EFT payments online payments via Payfast and Yoco.
Yes, you can but we will keep our order until the order is paid in full
No , we only accept bank payments to confirm the order.
Promotions
On our birthday, valentines, black Friday, etc
We usually have giveaways on our birthday
Go to our website: www.raminacreatives.co.za, register or subscribe to become a friend of RAMINA
Free Office Pickup
This is a convenient option that allows you to shop online and pick up your purchases at our office location: 1 Frikkie Meyer road, Pretoria West , 0800
Depending on what you ordered, our ready items are ready for collection same day before close of business
If its items that still need personalizing, orders will be ready for pickup within 3 business days. You will receive notification of your scheduled pickup time.
To collect your order, please bring one of the following:
A valid government-issued ID/ Passport Driver’s License
That’s fine! Given the high-touch nature of our service, we will require courier payment prior to the package being released to you.
Shipping and Delivery
Unfortunately not , our courier service only works Monday – Friday (8am -5pm ), orders needed over the weekend are to be collected on Friday or the following Monday , or ordered on time for shipping to be done by Wednesday
If you are around Gauteng we can book your order for same day delivery but if you are outside Gauteng we usually book them with economy rate (ECOR) which usually takes 2-5 days or overnight (OVN) which usually takes 1-2 days and costs more .
We never include receipts or inventory/packing slips inside any of our boxes, knowing that they are almost always a gift. In terms of prices, we don’t alter any of our products by removing tags or crossing out labels – we want to keep the packaging beautiful and intact – but many of our products don’t have price tags in the first place, and when they do, they are small and subtle.
While we’re always striving to keep shipping costs low, per-box shipping is an additional cost
Depending on how far the parcel is in the shipping process, you can change the address.
We do not require a signature upon delivery. However, there are instances when a delivery driver may decide to require a signature upon delivery, and we unfortunately have no control over this decision. We ask that our customers diligently check the tracking information provided in their shipping confirmation email to stay up-to-date with their delivery.
We’re sorry to hear that, we will check in with our courier to find out what could have happened, we will keep you updated.
We’re so sorry your package is experiencing a delay! While our team works tirelessly to ensure that your orders are processed and shipped out at quickly as possible, certain delays are sadly out of our hands. However, if your order still has not been delivered after 8 business days, please reach out and we’ll be happy to take care of this for you!
Returns and Exchanges
We only offer returns on items purchased through the Marketplace within 15 days of shipment of items. Products must be returned in their packaging and in stellar condition. All returns will be subjected to a R50 return fee, which will be deducted from your refund. We reserve the right to refuse returns that do not meet the above mentioned standards.
We offer returns on items purchased through the ready to ship , non-branded items ONLY within 15 days of shipment of items. Product must be unused and in original packaging. Head to our “Start a Return” section of the website to initiate a label. Once your items are returned, simply place an order for your new item.
Please check our return policy for further clarification
No, unfortunately, we do not accept order cancellations after 24 hours of order confirmation.
From time to time we do reward our customers based on different criteria, Most purchases, refferals etc
Go to our website: www.raminacreatives.co.za. Below is a form where you have to enter your name, surname, email address and contact number and then click submit. You will officially become a friend of Ramina Creatives.
Delivery is 1-2 days after completion of the gift
Gifting Packages
Yes, we do a wide range of gifts that suit different occasions and for all Genders
Yes, Our Gift packages go with a note card that has a special message of your choice
Yes, you can send us a name you want personalized on the box
Yes you can do that, For more complex orders , please chat to us directly so we can ensure smooth facilitation of your request. info@raminacreatives.co.za
Yes You may purchase a gift card
The size of the box depends on the gift you want, if your item you are purchasing is small then the box will be small but if the item you are getting is big then box will be big
Our system can only take one discount code per order, so pick your best one and use that for your order
Yes you can, as long as the item is easy to get for us , we prefer items that can be ordered online for delivery to our office so we can package with the rest of your package and courier the package all at once
Yes, you can order a box only
You can contact us at info@raminacreatives.co.za or via whatsapp on 0747571414 or on our social media @Ramina Creatives.
